Salk Store Contact Us
Questions about the Salk Store? Email salkstore@salk.edu.
Do you have product ideas? Email salkstore@salk.edu.
Return Policy
When can I return a product that I’m dissatisfied with?
For all orders with on-demand customization, the Salk Store vendor, AXOMO will only replace the product if it was produced incorrectly or with very poor quality. If the product is produced correctly, but the sizing doesn’t fit well, AXOMO is unable to accept any returns due to the customization.
My item arrived defective, how can I submit a return?
If a product does not function as advertised and/or is not usable, it is eligible for a corrected order or refund. AXOMO may request the product be returned in order to issue a refund. In these cases, AXOMO will send the recipient a pre-paid shipping label to have the item(s) returned.
How do I return my items?
In the event that a return process is approved, AXOMO will either schedule a pickup where UPS or FedEx will retrieve the package from the delivery address or AXOMO will issue the recipient a pre-paid shipping label.
You can start the return process by logging into your store, and then locating your order history. Click on “Return Items” at the bottom of the order summary to initiate the return process.
Please note – if your store’s “Return Items” feature is disabled, you will need to reach out to salkstore@salk.edu.
Can I exchange my item for a different size?
For all orders with on-demand customization, AXOMO will only replace the product if it was produced incorrectly or with very poor quality. If the product is produced correctly, but the sizing doesn’t fit well, AXOMO is unable to accept any returns due to the customization.